Author Archives: ssquah

Essential not to lose the customer service touch

Posted on 2 February 2012 by ssquah

Customers are the lifeline of your business. It is essential not to forsake customer service and customer satisfaction. Continue reading →

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Tommaso the cat inherits from owner

Posted on 14 December 2011 by ssquah

It is not often that one hears about people dying and leaving all or part of their fortunes to animals. Usually when such stories come to light, we hear that it has happened in the western countries. Less so in … Continue reading →

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Dying without a Will

Posted on 19 November 2011 by ssquah

Here’s a story from New Zealand about a parent’s agony to withdraw the money from their deceased son’s bank account. It was a long procedure culminating in them having to get a statutory declaration. Question: Do we need to go … Continue reading →

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Counting your blessings

Posted on 17 November 2011 by ssquah

Do you remember the story of a man who complained he had no shoes until he saw a man with no legs? Only then did the able-bodied man appreciate what he had and stopped all his complaints! I’ve a similar … Continue reading →

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Inheritance scam

Posted on 9 November 2011 by ssquah

I was going through the Spam folder of my email account today, planning to delete all the messages that had accumulated since 8 Oct, and was not particularly surprised to see more than 900 of them caught in the spam … Continue reading →

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Falsified signature

Posted on 31 October 2011 by ssquah

Let’s not speculate about whether the signature on the document was forged or not. For all you know, it might have been perfectly executed. But on the other hand, it could have indeed been a forgery. At the centre of … Continue reading →

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Snippets: Network to build rapport

Posted on 30 October 2011 by ssquah

You don’t have to feel like you are seeking charity when you ask family members or friends to hook them up to a job opportunity. When you network with people, think of it as a relationship-building process. As you go outside … Continue reading →

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Planning for retirement should start early

Posted on 20 October 2011 by ssquah

A Bernama report in today’s newspapers quotes the president of the Malaysian Financial Planning Council (MFPC), Vincent Kwo, as saying that the populace should plan for their retirement at a very young age. “Most young people do not bother to … Continue reading →

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Credit card liability: ABM’s affirmation statement

Posted on 19 October 2011 by ssquah

In case anyone’s concerned whether the newspaper report on the limit of credit card liability in case of a fraudulent use can be believed, here is a press statement that appeared on the website of the Association of Banks in … Continue reading →

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Credit card loss: what’s your liability?

Posted on 18 October 2011 by ssquah

I know that it is an old story but since I haven’t posted it on the blog yet, this is as good a time to do so! The issue is the loss of a credit card and the subsequent fraudulent … Continue reading →

Posted in Credit card, Money matters | Tagged , , , | 2 Comments