Category Archives: General

Essential not to lose the customer service touch

Posted on 2 February 2012 by ssquah

Customers are the lifeline of your business. It is essential not to forsake customer service and customer satisfaction. Continue reading →

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Counting your blessings

Posted on 17 November 2011 by ssquah

Do you remember the story of a man who complained he had no shoes until he saw a man with no legs? Only then did the able-bodied man appreciate what he had and stopped all his complaints! I’ve a similar … Continue reading →

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FMM Copycat Innovation workshop

Posted on 8 September 2011 by ssquah

With an acronym like YKK, you’d think that this story has everything to do with the ubiquitous zippers that you can find on almost every piece of clothing. But no, I’m not writing about zippers. YKK in this instance refers … Continue reading →

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Good spelling can save your business

Posted on 14 July 2011 by ssquah

Who says the ability to spell correctly isn’t important? To me, spelling – and grammar – are integral to good communication skills. And it isn’t only for resumes. Correct spelling is also very important for webpages. Continue reading →

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Winter driving

Posted on 1 July 2011 by ssquah

I  thought it’s be a good idea to reproduce an extract from an article in one of the New Zealand newspapers on how to handle driving during winter conditions. For most of us, if not all, who are staying in … Continue reading →

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Unclaimed monies

Posted on 24 February 2011 by ssquah

The total amount of unclaimed monies in the country stands at RM4 billion. Continue reading →

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Snippets: common resume characteristics

Posted on 20 September 2010 by ssquah

A well-designed resume should possess these characteristics in common: Good visual appeal, an easy-to-read layout and high quality reproduction A highlight of your strengths and linking them to the employer’s needs; minimizing or excluding irrelevant experience Presents your most important … Continue reading →

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Snippets: inter-personal skill

Posted on 10 September 2010 by ssquah

Strong interpersonal skills play a crucial role in gaining the respect of your boss and colleagues. They also attract the notice of outside influencers who might open new doors of opportunity to you. Be friendly, outgoing and personable. Listen carefully … Continue reading →

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Snippets: stepping stones

Posted on 30 August 2010 by ssquah

That first job you do may not be your dream job but it is a stepping stone to a successful career. And it is the satisfaction that you get from working and the quest for knowledge that will make you … Continue reading →

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Snippets: your reputation’s worth

Posted on 20 August 2010 by ssquah

A lot. In fact, your reputation is the most valuable thing you own. If you have a bad reputation, nobody will want to take a second look at you. Therefore, be known for being dependable, professional, and cooperative. Act and … Continue reading →

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